Crystal Serenity

4.8/5 | 93 reviews

The Evolution of Crystal Luxury continues in November 2018 as the 68,000-ton Crystal Serenity undergoes her own multi-million-dollar transformation to welcome just 980 guests with more suites and penthouses, exciting new culinary options with open seating, and expanded technologies including free, unlimited Wi-Fi. Crystal Serenity shares the international spotlight with Crystal Symphony as the world's two most awarded luxury ships.

Activities & Services

Tipping Policy

With Crystal?s all-inclusive cruising, complimentary gratuities for housekeeping (Penthouse Butler, Penthouse Attendant, Stateroom Attendant and Trainee Stateroom Attendants), bar and dining staff (including specialty restaurants and in-room dining service staff) are included.

If you would like to present gratuities for other service personnel, please do so at your discretion, or if you have any questions regarding gratuities, please contact the Reception Desk on board.

Crystal suggests an 18% gratuity for Crystal Spa & Salon services, which will be automatically added to your bill and charged to your shipboard account for your convenience.

Stateroom Amenities

Television / Radio
In-Stateroom Movies
Private Safe
Direct Dial Phone
Hair Dryer
Minibar and/or Refrigerator
DVD Player
Showers and/or Bath Tubs
Sitting Area
Bath Amenities/Toiletries
Bath Robes
Complimentary Bottled Water (and/or Other Beverages)
Nightly Turndown Service
Slippers
Suites
Binoculars
Butler Service
Exclusive Amenities
Luxury Bedding
Spacious Closet(s)

Public Spaces

Library
Internet Caf?
Show Lounge
Casino
Nightclub
Movie Theater
Bar(s)/Lounge(s)

Entertainment

Classes and Workshops
Educational/Enrichment Programs
Guest Lecturers
Wine Tasting Seminars
Cocktail Hour
Evening Entertainment
Dancing
Karaoke
Live Music

Sports, Health & Fitness

Outdoor Swimming Pool(s)
Full Service Spa
Sauna
Steam Room
Whirlpool(s)
Aerobics and/or Cardio Instruction
Weight Machines
Free Weights
Cardio Equipment
Jogging Track
Shuffleboard
Ping Pong
Fitness Center
Mini-Golf
Yoga and/or Pilates Instruction
Paddle Tennis
Indoor Swimming Pool
Golf Cages and/or Golf Simulator
Putting Greens
Personal Training
Weight Training

Other Facilities

Beauty Salon
Business Services
Concierge Desk
Dry Cleaning/Laundry
Boutique(s) (duty-free)
Elevators
Infirmary / Medical Center
Self-Service Laundromat
Safe Deposit Boxes
Communications

Dining

Traditional Assigned Seating
Formal Restaurant(s)
Casual Dining Venue(s)
Alternative Specialty Restaurant(s)
24-hour Room Service
Dining Style: Flexible Dining Options
Dining Style: Open Seating
Afternoon Tea
Caf?/Coffee Bar
Al Fresco Dining
Ice Cream Bar
All Beverages Included In Cruise Fare
Dining Style: Black Tie Optional and Casual Evenings

Children & Teens

Babysitters Available
Seasonal Children's Program
Dedicated Children's Center
Dedicated Teen Center
Youth Counselor Staff

Shipboard Policies

Special Dietary Needs - Advance Notice Required - Guest requiring a special diet, including any food allergies, or needing specific food items during their cruise, should submit a written dietary request to the Onboard Guest Services Department, either by fax at (310)785-3975 or via email to onboardgstsvcs@crystalcruises.com, at least 90 days (3 months) prior to sailing. Guests must confirm arrangements with the Food and Beverage staff on the day of embarkation. There may be a charge for some special requests, as well as any applicable shipping fees.
A wide choice of pre-packaged kosher-certified meals, including meats, seafood, and poultry, as well as white and red kosher wines, is available on a limited basis, on every itinerary. All chefs, kitchen, and dining staff have been trained in kosher food preparation, handling, and servicing. Only kosher pots, pans, and utensils are used, and plates, silverware, and glassware are washed separately. Due to limited provisioning resources, the number of guests per cruise who may partake in a kosher-style program is restricted to 20. Guests whose diet requires, or who wish to dine kosher-style, must provide Crystal Cruises with advance notice at the time of the initial reservation, and no less than 90 days prior to sailing. Crystal will do all they can to ensure guests' needs are met. Due to limited availability, kosher-style dining is subject to confirmation from Crystal Cruises.
Wheelchair Access & Special Needs - Guests with any disability, including those primarily confined to wheelchairs or scooters, are medically oxygen dependent, are hearing impaired or use service animals, must notify Crystal Cruises at the time of booking as they may be required to submit forms for Release and Indemnity directly to Onboard Guest Services, by fax to 310-785-3975 or via email at onboardgstsvcs@crystalcruises.com, prior to sailing.
For complete details and guidelines, guests who have special requirements, physical challenges or need oxygen should refer to the Onboard Accessibility Guide. If a guest would like a hard copy of the Onboard Accessibility Guide, they may request it through the Onboard Guest Services department.
Guests must bring their own wheelchair or electric scooter that does not exceed 22" wide. Please note: Crystal Cruises reserves the right to limit the number of electric scooters on board.
Crystal's ships were designed to be accessible for the physically challenged, with ramp access to most decks and public areas. Ships? elevators can accommodate most wheelchairs, motorized wheelchairs or electrically-powered scooters that do not exceed 22" wide, allowing access to all public decks. It is strongly recommended that the guest be accompanied by a traveling companion for better access to all areas on and around both Crystal ships, as well as ashore.
Certain staterooms offer extra-wide doors, fully wheelchair-accessible bathrooms and wheelchair-accessible closets with low-fitted hanging rods. Some suites offer limited wheelchair access to personal facilities. Staterooms and suites designated for guests with disabilities are subject to availability and must be reserved prior to boarding the ship.
Going Ashore
As some ports of call are anchorage ports and others may be challenging, certain physical conditions may preclude guests requiring wheelchairs or scooters from going ashore, especially in tender ports. This decision is made at the discretion of the ship?s Captain for safety reasons and is binding.
The onboard Shore Excursions staff is able to assist with recommendations on which Crystal Adventures tours, if any, are best suited for guests with physical challenges or disabilities.
Additional conditions may apply and should be discussed in detail with Onboard Guest Services at time of booking.
Smoking Policy - Crystal Cruises kindly asks all guests to observe the non-smoking areas on board which have been created for the comfort and enjoyment of everyone.
Indoor smoking is permitted only in the Connoisseur Club smoking lounge. Smoking is prohibited in all other indoor areas of the ship including all other public rooms, lounges, corridors and restaurants, as well as all staterooms, suites and verandahs. Please note, if smoke is detected in a stateroom or suite, a cleaning fee of $250 per incident will be billed to your account.
Outdoor smoking is allowed in a limited number of designated spaces as follows:
Cigarette Smoking (including electronic cigarettes):
- Decks 11, 10, 9, and 8 Aft
- Seahorse pool area, port side only
- Promenade Deck
Cigar and Pipe Smoking:
- Decks 11, 10, 9, and 8 Aft
Internet Access - Complimentary internet and Wi-Fi access is available on board throughout the ship. Crystal Cruises encourages you to bring your own device/s with you to use during your voyage. Once on board, please connect to Crystal's complimentary Wi-Fi. Certain applications (apps) available on personal phones and other devices are satellite dependent and thus subject to interrupted availability.
Pregnancy Policy - Crystal Cruises is unable to accommodate women past their 24th week of pregnancy.

Ship Destinations

Crystal Serenity visits these amazing destinations. Click to view sailings.

Abu Dhabi

Africa

Alaska

Amazon

Arctic Circle

Asia / Far East

Australia

Australia/New Zealand

Bahamas

Baltic

Bermuda

Black Sea

Brazil

British Isles

British Virgin Islands

Canada

Canada/New England

Canary Islands/North Africa

Caribbean

Catalonia

Central America

Chile

China

Colombia

Cook Islands

Costa Rica

Croatia

Denmark

Dubai

Eastern Caribbean

Ecuador

Egypt

England

Europe

Finland

Flanders

France

French Polynesia

Germany

Greece/Greek Isles

Hawaii

Holy Land / Faith Based

Hong Kong

Iceland

India

Ireland

Israel

Italy

Japan

Korea

Maldives

Mediterranean

Mexico

Mexico (Baja)

Middle East

Monaco

Morocco

New England

New South Wales

New Zealand

Norway

Pacific Coastal

Pacific Northwest

Panama

Panama Canal

Peru

Portugal

Queensland

Red Sea/Suez Canal

Russia

Scandinavia

Scotland

Seychelles

Singapore

South America

South Australia

South Korea

South Pacific

Southern Caribbean

Spain

Sweden

Tahiti

Taiwan

Thailand

The Netherlands

The Philippines

Trans-Atlantic

Trans-Pacific

Turkey

Turks & Caicos

Ukraine

United Arab Emirates

USA

Vancouver, B.C.

Victoria, AU

Victoria, B.C.

Wales

Western Australia

Western Caribbean

World Cruise (Full & Segments)

Ship Staterooms

Information provided within these pages has been updated as of February 2020. While we do our best to ensure that stateroom descriptions and deckplans appearing in this website are complete and accurate, we cannot be responsible for inaccurate representations, which may or may not be under our control. Please reconfirm stateroom accommodations and deck placement prior to booking.

Suite Staterooms

CP - Crystal Penthouse with Verandah

Crystal Penthouse with Verandah

Category - CP
Size (sq ft) - 1,345 sq. ft.

PS - Penthouse Suite with Verandah

Penthouse Suite with Verandah

Category - PS
Size (sq ft) - 538 sq. ft.

PH - Penthouse with Verandah

Penthouse with Verandah

Category - PH
Size (sq ft) - 403 sq. ft.

SP - Seabreeze Penthouse Suite with Verandah

Seabreeze Penthouse Suite with Verandah

Category - SP
Size (sq ft) -

SH - Seabreeze Penthouse with Verandah

Seabreeze Penthouse with Verandah

Category - SH
Size (sq ft) -

PG - Penthouse Guarantee - Requires Full Payment

Penthouse Guarantee - Requires Full Payment

Category - PG
Size (sq ft) -

Stateroom/Suite assignments, deck and location may not be requested; specific stateroom and suite assignments may not be assigned until 24 hours prior to cruise departure date
100% payment is due at the end of the option period.? Options will not be extended.
Guarantee fares are not combinable with any promotions other than: Crystal Savings, Book Now Savings, and Crystal Society Milestone Redemption

Balcony Staterooms

P1 - Deluxe Stateroom with Verandah