Available to guests on Penthouse Deck 10, your own personal butler will attend to every detail of your stay, from packing and unpacking your bags to dinner reservations to planning a party in your penthouse. They are on call to look after your requirements.
The concierge and a 24-hour Front Desk Staff is available to assist you with any special shipboard or shoreside needs.
Cruise Sales Consultant
Crystal's shipboard sales representative will provide itinerary details and fares for future cruise reservations.Onboard sales receive a 5% discount.
Crystal Society Hostess
The Crystal Society Hostess is on every cruise to welcome first-time cruisers into the Crystal Society and to acquaint members with all the benefits and rewards of being part of the Crystal Family.
Available 24 hours a day from the Room Service menu. Room Service may also be ordered from the Crystal Dining Room menu during regular dining hours.
Complete valet services are available, including laundry, pressing, dry cleaning and shoe polishing. Services may be arranged through your stateroom stewardess, or through your butler if you are on the Penthouse Deck. All valet charges will be billed to your shipboard account. Complimentary self-service launderettes, including washing machines, detergents, fabric softeners, dryers, irons and ironing boards are provided on Decks 8, 9, and 10 (Crystal Symphony); and Decks 7,8,9,10 and 11 (Crystal Serenity).
Business centers are available on both ships, equipped with a personal computer and fax machine. Conference and meeting facilities are also provided on board. Secretarial and copying services are available upon request for a nominal charge, as is private e-mail, through their Computer University @Sea.
While you relax and unwind at sea, you can still stay in touch with the world. CNN and ESPN are transmitted live via satellite to your stateroom television, 24 hours a day (signal permitting). TimesFax, a summary of daily news from the pages of the New York Times, is transmitted via satellite to the ship (reception permitting) and is distributed to staterooms each morning. In addition, for a nominal charge, they will offer a Financial Fax service, a unique one-page personalized stock portfolio of up to 30 stocks that is delivered directly to your stateroom, shortly after US markets close each business day.
Prior to the departure date, you will receive a list of port addresses where mail can be forwarded or delivered to you throughout the cruise. Postage and mailing services are available on board. Be sure to allow sufficient time for delivery to distant destinations.
Both ships are equipped with a sophisticated telephone system (COMSAT®) that allows guests to make direct-dial satellite phone calls from their staterooms while at sea. The ship telephone number will be included in your travel documents before sailing.
Calls will be billed to the guest's shipboard account. However, please be aware that the per-minute cost to use this system is significantly higher than a normal shoreside call. Guests may prefer to use pay phones located in various ports of call. Credit card phones are also located in specific public areas on the ship.
Crystal Cruises offers a private e-mail system through their Computer University@Sea. Your personal e-mail address is included on your Cruise Ticket. Details are provided with cruise documents or contact our specialists Agent for more information.
Facsimile services are available for a nominal charge.
The Crystal Salon offers a full range of beauty services for women and men, performed by trained professionals. Featured services include haircuts, hairstyling, coloring, permanents and body waves, facials and skin analysis, manicures and pedicures.
A trained physician and medical staff is on call 24 hours a day. The professional services of this staff, as well as certain medications, are available on board at reasonable costs. Guests requiring ongoing medication, or having specific dietary needs, are advised to bring an ample supply of medication or dietary supplements with them, in their carry-on luggage.
For safety reasons, liquid or gas oxygen tanks are not permitted in any staterooms or public areas. Oxygen concentrators may be used on board, provided Crystal Cruises is notified in writing, in advance, that a guest is bringing his or her own oxygen concentrator, and has made direct arrangements with an independent medical contractor who has agreed to undertake all required arrangements without involving the ship's onboard Medical Center and its personnel. The concentrator-dependent guest must travel with a companion who is also completely familiar with the operation of the concentrator.
Guests with existing medical conditions, guests who cannot completely care for themselves and who may require treatment by the ship's medical staff, or guests who may constitute a risk or danger to anyone else on board, must be reported in writing to the Crystal Cruises' On Board Guest Services Department prior to departure. Crystal Cruises reserves the right, without liability, to refuse to board and transport such guests who are in need of constant care by the ship's staff.
Jewish and Protestant services are available during major holidays, and Catholic services are offered on most cruises. Interdenominational services are performed on Sundays at sea. Details on the services are provided in the daily program.
Real ID Deadline
Starting on October 1, 2020 travelers who elect to use a state-issued driver’s license at Transportation Security Administration (TSA) airport checkpoints must ensure that they are Real ID-compliant, which is designated by a star in a circle in the upper right corner of the license. Learn More