| Personalized Service, Convenience Outweigh Price in Travel Decisions
Today’s Vacationers Want Hassle-Free Experience
The Signal - Business Section, December, 2005
To the 21st century traveler, personalized service is not a value-add luxury, it is the expected standard when taking a vacation. From the treetop canopy guide in the rainforest to the parking valet at the Ritz, travelers anticipate stellar treatment throughout their entire travel experience. And it all begins with the travel consultant.
No kidding, as your advocate for all things travel, our job is to tend to your best interests from the beginning to end of your vacation. Whether you’re getting away for a quiet weekend in Napa Valley, a luxury cruise in the Mediterranean Sea or planning the eco-adventure of a lifetime, we are here to act on your behalf to prepare the trip you really want. Day by day, detail by detail, your travel expert is there to take the complication and stress out of travel.
Rather than turning the Internet into our competition, we view it as a necessary tool and a valuable resource that allows us to research and share a broader amount of information with our clients. The travel professional raises the level of service from online to offline by making it personal. We invest in an ongoing relationship to serve you best and when the unexpected travel mishap occurs, we are there, accountable and ready to help.
Why waste valuable vacation time trying to upgrade a room, getting connected to transportation when your ship is unexpectedly detained, or trying to find your way home when a hurricane is coming? That’s what your travel expert is busy doing for you behind the scenes.
According to a recent world travel study that looked at what travelers of the future want and expect from a vacation, the findings reported that people seek more than just a trip, but “a memorable, custom-designed travel experience, whether for business or leisure.” Travel is quickly becoming the way people differentiate themselves, culturally and experientially. And the way they want to do this is through seamless, hassle-free travel and to receive the most personalized service available.
Life is busy and some 77 percent of people believe the pace is moving faster in today’s 24/7 society, reported the study. The importance of getting a streamlined travel experience is tops for travelers, with convenience and service outweighing price-driven decisions in most instances.
We want to keep travel as simple as possible for our clients. From arranging a private guide to greet and escort you through the airport to your car in a foreign country, to the little things in a hotel room, our expertise is to give you the vacation you deserve. Acting as a concierge-type service, we are there for you from end-to-end throughout the total travel adventure.
Getting to know you is the upside of an ongoing relationship with a travel consultant. Just think of the amenities you might not even realize are available to ask for, but that we know you’d like. It’s all in the details, and as a way to offer personalized with a capital “P,” travel amenities are getting a lot more creative. Specialized pillow menus, monogrammed stationery, business cards or bathrobes in your guest room, and liquor of choice stocked in the cabin on your cruise, imagine the possibilities.
As travel experts who understand your vacation needs, we might even arrange to get a specialty bed pillow wrapped in a monogrammed pillow case, delivered to your cabin by your very own butler, who will then pour you a drink. Even to the sophisticated 21st century traveler, this is personalized service.
Commentary provided by Eric Maryanov, president and founder of All-Travel.com, the Los Angeles-based travel management company with an office in Valencia. He can be reached at 661.775.7511..
For more information
contact Nicole Stinson, Public Relations
(310) 312-3368
